I passed 2 phase 400k account and then was told I engaged in prohibited trading practices, whatever that means, no further explanation. They want losers only if you can make money in the market there are far better companies to trade with. Plus it’s got the best trading hours, so if you’re a late night or weekend trader, this is the place for you.
Customer Service
Support is based over the phone and email. There’s no live chat, but there is a forum for questions which can be answered by the community. And there’s an excellent help centre on their website which has got pretty much every answer to any question you might have.
“I had an excellent experience with…
Alongside the expert-managed, smart-portfolio options, which are low cost, and a good idea to complement your trading. On the popular reviews website Trustpilot, it has a score of 4.1 out of 5, from over 5,500 reviews. That’s pretty great for a ig group review company in financial services, where often scores are very low – as the customer service is normally very bad. Although there’s no account fees, if you don’t make at least 3 trades per quarter, you’ll be charged a £24 custody fee per quarter.
Overnight Funding Fees
Advanced tools include a customizable screener for various asset classes, including CFDs on global stocks, forex. IG’s innovative “Recommended News” section personalizes your https://forexbroker-listing.com/ content, aiming to tailor headlines based on your account traits. The additional DailyFX content practically doubles the already impressive amount of research provided by IG.
Excellent Training Platform
After 1 year with IBKR, my expectations as great broker are matched, but at the same time support tickets are completely ignored for months, even after calling them a few times. The information I received was very good & helpful. My only critique was the person could have offered alternatives / suggestions to my original question as opposed to just saying “Yes or No” to my question. That would have shortened my “back & forth” about other ideas. You can get 2% cash back for 200USD for recharging 10,000USD.
Dear Linny, We appreciate you sharing your feedback with us. We’re sorry to hear about your experience and would like to make things right. Please email us your account details so we can investigate further and find a resolution.
The sheer amount of content in IG’s platform – including in-house broadcasting with IGTV – helped it win our 2024 Annual Award for #1 Research. Clicking the “Add More Funds” button just below your demo or live account will bring up the available funding options at IG. You can also click “Add Funds” from within IG’s mobile app under the “More” section. Once your account is established, you’ll be able to log in to the IG web portal and access both a demo account and your live trading account (each trading account has a dedicated account number). Now you can fund your account using your chosen deposit method (provided that it is accepted by IG).
Dear Daniel, thank you for taking the time to rate the service you have received from us over the past 8 months. We are delighted to hear that you are satisfied with our products and services. We will continue to strive for excellence and maintain this level of service in the long term. Dear Salem, thank you for taking the time to give a detailed review of your experience with us. We are sorry that you did not have a positive experience via webchat. This is not in line with the service we aim to give to clients and we would like to rectify this by getting your query resolved as soon as possible.
It’s easy to see IG put in lots of efforts to make these things happen. Dear Brian, thank you for taking the time to rate the service you have received. We are happy that you are very happy with the service you received. We are happy that Srishti was able to address all your queries calmly and resolve your query as she promised. This is the client service we strive for and we will continue to champion you as your valued client.
The trade execution window has the exact same feature-set as the desktop counterpart. When buying or selling, traders must define compulsory and optional trading criteria. By clicking on the top menu’s arrow next to ‘Watchlists’, you can begin to add markets and products of your choice to keep track of.
We are sorry that the customer service you received has not been satisfactory. We are committed to championing our clients. We want to gather more information on the changes you wish to make so we can investigate with the relevant teams, if necessary, to provide a resolution. Please provide the requested information via email so we can rectify your issue. Past performance is no guarantee of future results. Some ETPs carry additional risks depending on how they’re structured, investors should ensure they familiarise themselves with the differences before investing.
- So in the meantime my funds were frozen.
- After phoning their customer service the necessary changes were made to my account to allow the transaction that I required.
- Surely, traders can have good time here at fxify.
- While good fills, faultless accounting and security are always appreciated, IG’s technical support has been outstanding.
I’m having a great experience with this prop firm. The dashboard is very nice and there are challenges for all different type of traders. I didn’t request a payout yet but I trust 100% on FXIFY based on other traders experience. You can also trade options (and futures) with IG. That’s instead of trading an asset itself (such as a stock), you trade the right to buy or sell the asset at a certain price in the future, but within a set timeframe, such as daily, weekly or monthly.
IG is a long-established broker and one of the largest in the world, with almost 50 years of experience in the market. You may be asked to send proof of your ID and address in the form of your passport or driving licence and a recent utility bill, bank or credit card statement. You can email a photo of your documents to IG and it will usually respond within a couple of hours (during business hours) to open your account.